Help
Quick answers to the most common questions. If yours isn't here, send us a message and we'll reply within one business day.
Signing in
How do I sign in?
Go to Sign in and either choose Continue with Google or enter your email. We'll email you a sign-in link. There's no password to remember.
My sign-in link didn't arrive.
Check your spam or promotions folder, and make sure the address is spelled right. Links can take a minute to arrive. You can request a new one from the sign-in page. Each link works once and expires after 15 minutes.
The link says it expired or was already used.
That's normal if you clicked an older email or opened the link twice. Request a fresh one from the sign-in page.
I signed up with Google. Can I also use my email?
Yes. If it's the same email address, both ways open the same account.
Your guide
Is my progress saved?
Yes. Your progress, your Step 1 numbers and lists, quick-check answers and checklists are saved to your account, so they follow you to any device you sign in on.
Will the guide be updated?
Yes. Prices, rules and tools change, so the guide is updated regularly. Every update is included for current students at no extra cost. New changes are listed on your dashboard.
Your account
How do I change my email?
On your account page, enter the new address. We'll send a confirmation link to it, and the change happens when you click it.
How do I delete my account?
On your account page, under "Delete account". This removes your account, progress and saved work. It can't be undone.